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SHIPPING
Available Carriers
We utilize three main domestic shipping carriers: USPS, FedEx, and UPS. Each carrier has its strengths, and we select the most suitable option based on factors like cost, speed, and reliability to ensure your package arrives safely and on time.
Rate Structure
Shipping rates are determined by several factors, including the package's weight and dimensions and the delivery destination. We strive to offer competitive pricing, and we may extend discounts for customers placing bulk orders. Understanding our rate structure can help you make informed shipping choices.
Estimated Delivery Times
Delivery times vary considerably depending on the chosen shipping method and the destination. We recommend visiting the respective carrier’s website for precise estimates tailored to your order. Please contact our customer service team for assistance if you have further inquiries.
Shipping Costs
Base Rates
Our base shipping rates are calculated using a combination of weight, dimensions, and shipping destination. To obtain our current shipping rates, please visit our website, packingtape. app, or email our customer service representatives at Sales@packingtape.app or 909-255-0055.
Additional Charges
Certain circumstances may incur additional charges. These might include:
- Shipping Insurance: Optional protection for your package.
- Handling Fees: Charges for processing and handling your order.
- Fuel Surcharges: These are applied due to fl uctuating fuel prices. All additional charges will be presented during the checkout process.
Free Shipping
We are pleased to offer complimentary shipping on all orders exceeding $75 within the continental United States. This initiative refl ects our commitment to enhancing your shopping experience.
Bulk Order Discount Program
We are thrilled to offer specialized discounts for customers placing bulk orders, particularly pallet-sized shipments. Here are the comprehensive details:
Eligibility
To qualify for the bulk discount program, customers must order either a full pallet or multiple pallets of products. A standard pallet typically measures 48” x 40” and can accommodate a specifi c quantity of products based on their weight and dimensions.
Discount Structure
We provide a tiered discount system based on the quantity of pallets ordered:
- Order of 1-2 Pallets: 5% discount on the total order value.
- Order of 3-5 Pallets: 10% discount on the total order value.
- Order of 6 or More Pallets: 15% discount on the total order value.
This structure incentivizes larger purchases and enables you to save more.
How to Place a Bulk Order
For customers wishing to place a bulk order, please contact our dedicated customer service team directly at support@packingtape.app or (909) 255-0055. Our representatives will assist you with pricing, confirm available inventory, and discuss any unique requirements you may have regarding your order.
Shipping Costs for Bulk Orders
The shipping costs for pallet orders may fluctuate based on geographic location and total weight. After you submit your bulk order request, our team will promptly provide you with an accurate shipping quote tailored to your specific order, along with the estimated delivery time.
Lead Time
Please factor in additional processing time for bulk orders, especially during high-demand seasons. We strive to process and ship bulk orders within 24 hours, but we recommend placing bulk orders well before any deadlines to ensure timely delivery.
Payment Terms
For bulk orders, a deposit is required upon order confirmation, with the balance due before shipment. Our customer service team will clarify payment terms and options when ordering.
If you have any questions about bulk orders or wish to discuss your specific needs, our customer service team is eager to assist you. Your satisfaction is our top priority, and we are dedicated to providing exceptional service for all your bulk shipping requirements.
Shipping Destinations
Domestic Shipping
We offer shipping services to all 50 U.S. states, ensuring you can receive your orders regardless of where you are based in the country.
International Shipping
Currently, we do not provide international shipping options. We are constantly evaluating our service offerings, so please check back for updates regarding international shipping in the future.
Order Processing and Shipping Times
Processing Time
We strive to process all orders within 24 to 48 hours of receipt. This ensures we can efficiently handle your order and prepare it for shipment as quickly as possible.
Shipping Timeframes
Shipping times will vary depending on the chosen carrier, shipping method, and destination. We advise checking the carrier’s website for specific estimated delivery dates or contacting our dedicated customer service team for assistance.
Additional Considerations
Shipping Insurance
We highly recommend purchasing shipping insurance to safeguard your order against loss or damage. This protective measure covers:
1. Loss of Package: If your package is lost during transit and not located by the carrier, shipping insurance will reimburse you for the total value of the items based on their purchase price.
2. Damage During Transit: If your package is damaged while in transit, shipping insurance covers the repair or replacement costs, provided the damage is reported within the specified timeframe.
3. Theft: If a package is confirmed stolen after delivery (as indicated by tracking information), the insurance will cover the value of the stolen goods.
4. Natural Disasters: Insurance coverage includes loss or damage caused by natural disasters such as fl oods, hurricanes, or earthquakes while the package is in transit.
Claims Process
In the unfortunate event that you need to fi le a claim due to loss or damage, please follow these steps:
1. Notifi cation: Contact our customer service team at support@packingtape.app or 909 255-0055 immediately upon discovering any loss or damage. Please do this within 7 days of receiving your package or the expected delivery date.
2. Documentation: Submit the necessary documentation to support your claim, including:
- A copy of the original invoice or receipt for the shipped items.
- Photographic evidence of the damage (if applicable).
- Any other relevant information requested by our customer service team.
3. Claim Submission: Our team will guide you through the claim submission process to ensure a smooth experience.
If you have any further questions or need assistance with your shipping needs, please do not hesitate to contact us. We are here to help, including guiding you through the claims process if necessary!